We want you to love your song. This policy complements your rights under Chilean consumer protection law (Law No. 19,496).
1. Technical failures: automatic refund
If a song, jingle or revision cannot be generated due to a technical failure or because safety filters block the audio, the credit is automatically returned to your account.
2. Unused credits
You can request a refund for a pack whose credits you have not used within 10 days of purchase. Write to us with the payment number shown in “Credits and billing”.
3. Digital content already generated
Because this is digital content created on demand and delivered immediately, credits already used are non-refundable except in case of service failure. Before creating the song you can review and regenerate the lyrics for free as many times as you need, and afterwards you can request a revision.
4. Subscriptions
You can cancel your plan at any time; no further charges will be made and you keep the credits already delivered. We do not refund periods already charged, unless you have not used any credit from that period and request it within 10 days.
5. How to request it
Use the contact form with the topic “Payments and credits”. Approved refunds are issued through PayPal to the original payment method.